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Privacy Policy

Effective Date: May 2, 2024.

At CoinExchangeCanada, we are dedicated to safeguarding and respecting your privacy.

This Privacy Policy (“Policy”) outlines how we collect and use personal information when you access or use our website, coinexchangecanada.com (the “Website”), and related content, software, and mobile applications (collectively, the “Services”).

The following sections explain the circumstances under which we collect personal information, the ways in which we use it, and the conditions under which we may disclose it to third parties. We also describe how we secure your personal data and how you can protect your privacy while using our Services.

We may update this Privacy Policy occasionally. By continuing to use the Website or the Services, you agree to be bound by the most current version of this Policy.

What Information Do We Collect?

At CoinExchangeCanada, we collect the following types of information:

  • Email addresses of those who contact us via email;
  • Aggregated data about the pages users visit on our Website;
  • Information provided by users (such as survey responses and site registrations);
  • Details related to your interaction with our Website or mobile applications, including IP addresses, Device IDs, geographic location, and the time and date of your request;
  • Any other information you voluntarily provide. Additionally, we may collect your email address and Wallet ID if you decide to engage in any of our promotional campaigns.

We do not knowingly collect information from children under 18 years old. By using CoinExchangeCanada’s Services, you confirm that you are at least 18 years of age.

How Do We Use the Information?

CoinExchangeCanada uses the information we collect for various purposes, including:

1. To fulfill a contract or take actions related to a contract, such as processing your registration on our Website or informing you of updates to our terms or policies;

2. When necessary for CoinExchangeCanada’s legitimate interests, such as:

  • Providing the content or information you’ve requested;
  • Communicating with you about our services, programs, products, or features;
  • Improving our services and for internal business purposes, including authentication, customer service, and portfolio management;
  • Ensuring the security of our Website and preventing unauthorized or malicious activities;
  • Enforcing compliance with our Terms of Use and policies;
  • Helping organizations enforce their legal rights, such as copyright owners;
  • Customizing content, advertisements, and offers for you or others, as disclosed at the time of collection.

3. If you do not wish to receive marketing materials about our services or features, you can opt out of marketing communications.

4. Where you have given us consent, including:

  • If you request us to send marketing information via mobile push notifications or other means requiring your consent;
  • If you consent to the use of cookies and similar technologies;
  • For any other purposes where we explicitly ask for your consent.

5. Where legally required, such as when we need to cooperate with law enforcement or legal proceedings, protect our Website from misuse, limit our legal liability, or protect public safety and the rights of visitors to our Website.

How We Share Your Information

At CoinExchangeCanada, we prioritize the privacy of your personal information. We do not sell or trade your personal data to third parties for commercial reasons. Instead, we share your information solely in the following circumstances:

When Sharing is Necessary

We may share your personal data if necessary to investigate or prevent illegal activities, suspected fraud, or potential threats to individuals' physical safety. We may also do so in cases of Terms of Service violations or as required by law, including compliance with regulations as detailed in the Terms of Service.

Sharing With Trusted Partners

Personal information may be shared with trusted third-party businesses or individuals who process data on our behalf, in compliance with this Privacy Policy. These entities are contractually obligated to handle data only according to our instructions and uphold confidentiality and security standards.

Third-Party Non-Disclosure Agreements

We may share your personal data with third parties who have signed non-disclosure agreements (NDAs) with us to ensure that your data remains confidential.

Sharing With Related Entities

Personal data may also be shared with companies affiliated with CoinExchangeCanada, under common control, for any purpose allowed under this Privacy Policy.

Aggregated and Anonymized Data

We may aggregate or anonymize data for statistical and research purposes. For example, we may analyze user trends related to product popularity. In these cases, the data will not identify any individual.

Event Information

When registering for events, CoinExchangeCanada collects the following personal details: a) prefix, b) name, c) email address, d) company name, e) role, f) job level, g) industry, h) state and country, i) LinkedIn profile, j) card payment details, and k) billing address. This information is gathered to facilitate the ticketing process, perform internal analytics, and assist with both internal and external marketing, including communications from event sponsors. Event sponsors receive the following details: a) name, b) title, c) company, and d) email address. The event platform receives all information provided during registration, including payment details.

Security Measures

CoinExchangeCanada implements robust security measures to safeguard your personal data. Our website and servers are protected by advanced security technologies such as firewalls. We recommend changing your password regularly and avoiding using the same password across multiple platforms. Please note that this Privacy Policy does not apply to information you share directly with other users. Do not share personal or identifying information with other users.

Retention of Personal Information

We retain personal data only as long as necessary to provide the requested services. Account-related information is stored until no longer needed or until you request its deletion, whichever comes first. In some cases, data may be retained even after account deletion to comply with legal obligations, prevent fraud, resolve disputes, assist with investigations, enforce our Terms of Service, and take any other lawful actions. All retained information will be handled according to this Privacy Policy.

Submitting Complaints

If you have concerns about how we handle your information, please submit a request via our contact form, choosing option 20 (Account and Personal Data Deletion) or option 21 (Data Privacy Request). If our response does not resolve your issue, you have the right to contact your local supervisory authority, depending on your location.